Shenzhen Qianhai IntelliUnion Technology Development Co., Ltd.

Maintenance Services

24-Hour Response Policy

Launch the service process as quickly as possible, provide solutions and resolve user problems.

Regular Remote Maintenance

Promptly understand system operation and usage to keep it operating at its best.

Regular Customer Follow-Ups

Listen carefully to feedback and promptly understand users' suggestions and needs.

Regular Satisfaction Surveys

Conduct a satisfaction survey every three months to assess users' satisfaction with the system.

Customer Record Management

Establish a complete record for every user and continuously track and manage it.

Software Upgrades and Maintenance

Communicate with users on a planned basis and upgrade system software to ensure overall system performance and functionality.

Diagnostic Services

Telephone Diagnostic Consultation

Provide consultation on unit fault diagnosis, troubleshooting, and inspection and maintenance plans.

Closed-Loop Fault Diagnosis and Follow-Up Service

With accurate diagnosis at its core, continuous tracking as its method and closed-loop verification as its standard, the service manages the full fault lifecycle from detection, localization and handling to acceptance and prevention.With accurate diagnosis at its core, continuous tracking as its method and closed-loop verification as its standard, the service manages the full fault lifecycle from detection, localization and handling to acceptance and prevention.

Regular Analysis Reports

Provide regular remote condition diagnosis reports to safeguard normal unit operation.

Alarm Notification Service

Promptly notify users when their units trigger alarms and provide diagnostic analysis reports and handling recommendations upon request.

On-Site Diagnosis and Maintenance Guidance

Upon request, dispatch diagnostic experts with extensive field experience to conduct on-site diagnosis, provide analysis and conclusions, help develop troubleshooting and maintenance plans, and assist users in eliminating faults.

Value-Added Services

Capacity Expansion and Efficiency Package

Extended Warranty Package

Renewal and Upgrade Package

Spare Parts Package

Intelligent Diagnosis Package

Capacity Expansion and Efficiency Package

Core Scope:

Additional monitoring points/equipment and installation wiring
System configuration
Upgrade from offline to online monitoring
Upgrade from single-equipment monitoring to a plant-wide monitoring network

Value Highlights

Seamless integration with existing systems protects prior investments and avoids duplicate construction and resource waste.

Core Scope:

Extended warranty for core components
Replacement unit service within 48 hours
Priority remote support
Regular system inspections
Data acquisition unit/sensor troubleshooting
Communication network and platform maintenance
On-site technical support and remote diagnosis

Value Highlights:

A small investment prevents major problems and fixes maintenance costs. Establish a full-process O&M system covering prevention, emergency response and follow-up support to ensure continuous, reliable system operation.

Core Scope:

Sensor probe and cable replacement
Software upgrade service
Sensor accuracy calibration
Third-party test reports

Value Highlights:

Software and hardware upgrades address equipment aging in one program, restore factory-level accuracy and ensure long-term stable operation.

Core Scope:

Vibration sensors
Temperature/pressure/oil sensors
Data acquisition units
Communication modules
Cables
Dedicated accessories and consumables

Value Highlights

One-stop supply of commonly used spare parts reduces downtime waiting for replacements.

Core Scope:

Expert-written diagnostic reports and monthly/quarterly/annual reports
Emergency fault consultation
Expert fault diagnosis
Preventive maintenance recommendations
Diagnostic and operator training

Value Highlights:

Equip the system with a shared expert team providing real-time early warnings and diagnosis, while training improves O&M personnel's overall fault diagnosis and analysis capabilities.